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FAQ

Q: Is Nova Wallet safe, does it have access to my private key / seed phrase?
A: Nova Wallet is a non-custodial web3 wallet solution for iOS and Android devices. Your private key is stored locally on your device, in the enclaved secured storage of your operating system, and it is encrypted with the user's personal secret (for now, in the form of a pin code). In the event that a user is using a hardware wallet (Parity Signer / Ledger) in conjunction with Nova Wallet, then the private key isn't even stored on the user's device. It is stored within the Cold Wallet only. For more information, see the Security page of this wiki.
Q: Does Nova Wallet collect and/or share my data?
A: Nova Wallet does not collect any user data and therefore cannot send any user data anywhere for any purpose (even for analytics). All data is stored locally, only on the user's device.
Q: Can I import my existing Polkadot (Substrate) account into Nova Wallet?
A: Yes, you can import your existing Polkadot (Substrate) account into Nova Wallet using the “Import Wallet” function. You can import your account via mnemonic passphrase, raw seed, or by using the JSON file. After you have imported your account, your balances for supported assets will be shown in the Nova Wallet UI.
Q: Can I import my existing Metamask account (or other EVM account) into Nova Wallet?
A: Yes, you can import your existing Metamask (or other EVM) account into Nova Wallet using the "Import Wallet" function. However, please be aware that currently only importing via mnemonic passphrase is supported for EVM accounts. After you have imported your account, your balanced for supported assets will be shown in the Nova Wallet UI.
Q: Can I use my Ledger with Nova Wallet?
A: Yes! Nova Wallet supports the Ledger Nano X hardware wallet via bluetooth connectivity! See the Hardware Wallets section of this wiki for more info!
Q: Can I use Parity Signer with Nova Wallet?
A: Yes! Nova Wallet supports the Parity Signer cold wallet solution! See the Hardware Wallets section of this wiki for more info!
Is Nova Wallet available on desktop?
A: Currently Nova Wallet for desktop is in development, for now there are a variety of desktop wallets available for the Polkadot ecosystem. We would recommend that you check out our friends at Talisman.
Q: I found a bug with Nova Wallet, how can I report it?
A: Please report bugs via email to: [email protected]
Q: How can I request a feature to be added to Nova Wallet?
A: We are always looking to add more community requested features to Nova Wallet! You can submit a request here.
Q: How can I securely store my seed phrase?
A: It is extremely important to remember that your seed phrase is basically the master password for your account. If you lose it, you may not be able to recover your account. If someone else steals your seed phrase, they can steal all of your assets.
It is highly recommended to store your seed phrase offline (i.e. not on your phone or your computer), and split it up into multiple fragments. This is known as the Banana Split method. See the Seed Phrase Management section of this wiki for more info.

Nova admins will never ask you for your seed phrase. Do not share it with anyone

Q: I have forgotten my pin-code for Nova Wallet, how can I recover my account?
A: If you have forgotten your pin-code, then you will have to re-install Nova Wallet and import your accounts again.
Q: How do I add a new wallet?
  1. 1.
    Open the Nova Wallet application.
  2. 2.
    Select the circular identicon located in the top right of the screen.
  3. 3.
    Select the cogwheel in the menu that has appeared.
  4. 4.
    Select "Add Wallet".
  5. 5.
    Either create a new wallet, or import an existing wallet.
Q: How can I find my seed phrase?
  1. 1.
    Open the Nova Wallet application.
  2. 2.
    Select the identicon in the top right of the screen.
  3. 3.
    Select the settings option (cogwheel).
  4. 4.
    Select the appropriate account.
  5. 5.
    Select the appropriate network.
  6. 6.
    Select "Export account".
  7. 7.
    Select "Mnemonic passphrase".
Q: What is "Safe Mode"?
A: When you toggle on Safe Mode, some additional privacy features are enabled. This includes the app contents being obscured when the app is minimized, for example when navigating through apps via the "recents" screen, only a black screen will be shown.
Additionally you can no longer take a screenshot whilst tabbed into the Nova Wallet application, and any screen recording software will show the Nova Wallet application as a black screen, rather than displaying the app itself.
You can toggle on/off safe mode by:
  1. 1.
    Select the settings icon.
  2. 2.
    In the Security section, adjust the toggle to set Safe Mode on/off.
Please note that currently Safe Mode is only available on Android devices.
Q: How can I revoke permissions from a DApp?
  1. 1.
    Open the Nova Wallet allication
  2. 2.
    Select the DApp Browser section
  3. 3.
    Select the preferences / filter icon
  4. 4.
    In the list of Authorized DApps, select the "X" to the right of the DApp name
  5. 5.
    Select "Remove"
Q: How can I migrate my Darwinia / Crab accounts?
The Darwinia and Crab parachains have been updated to new chains which have EVM implementation. In order to migrate your accounts, you must use Darwinia's Migration DApp.
  1. 1.
    Open the Nova Wallet application
  2. 2.
    Select the DApp Browser
  3. 3.
    Select the Darwinia App, and select "Allow" when prompted
  4. 4.
    Ensure that you are on the "Portal" section of the Darwinia DApp
  5. 5.
    Select "Account Migration"
  6. 6.
    Select "Connect Wallet"
  7. 7.
    Input your EVM address into the "Migrate to EVM account" field (note: Ensure that you personally control the private key for this account, such as your Nova Wallet EVM address)
  8. 8.
    Select "Migrate"
  9. 9.
    Carefully review the "Attention" text which pops up (Note: The Nova Wallet team cannot help you recover your account if you fail to follow these prompts correctly)
  10. 10.
    Tick the boxes after verifying you agree to them, and select "Agree and Continue"
  11. 11.
    Review the Migration Confirmation and then select "Confirm and Migrate"
  12. 12.
    Select "Confirm"
When migrating, you must select your "old" Darwinia/Crab accounts as the primary account in Nova Wallet.
You must manually input your EVM account for the migration, so that it can be utilized from Nova Wallet.