Security

Security-related Q&A for your Nova x Mercuryo Debit Card

There is an unauthorized payment on my Debit Card

It is recommended that you freeze your card and then contact Nova Wallet support:

Open the Nova Wallet application.
Select Manage Debit Card from the Assets screen.
Select the 3 horizontal dots.
Select Freeze card.
Contact Nova Wallet Support at support@novawallet.io or using the Get Support via Email button in Settings.

I believe that my card details have been stolen

It is recommended that you freeze your card and then contact Nova Wallet support:

Open the Nova Wallet application.
Select Manage Debit Card from the Assets screen.
Select the 3 horizontal dots.
Select Freeze card.
Contact Nova Wallet Support at support@novawallet.io or using the Get Support via Email button in Settings.

Last updated 2 months ago

Security-related Q&A for your Nova x Mercuryo Debit Card

There is an unauthorized payment on my Debit Card

It is recommended that you freeze your card and then contact Nova Wallet support:

Open the Nova Wallet application.
Select Manage Debit Card from the Assets screen.
Select the 3 horizontal dots.
Select Freeze card.
Contact Nova Wallet Support at support@novawallet.io or using the Get Support via Email button in Settings.

I believe that my card details have been stolen

It is recommended that you freeze your card and then contact Nova Wallet support:

Open the Nova Wallet application.
Select Manage Debit Card from the Assets screen.
Select the 3 horizontal dots.
Select Freeze card.
Contact Nova Wallet Support at support@novawallet.io or using the Get Support via Email button in Settings.

Last updated 2 months ago