Security

Security-related Q&A for your Nova x Mercuryo Debit Card

There is an unauthorized payment on my Debit Card

It is recommended that you freeze your card and then contact Nova Wallet support:

  1. Open the Nova Wallet application.

  2. Select Manage Debit Card from the Assets screen.

  3. Select the 3 horizontal dots.

  4. Select Freeze card.

  5. Contact Nova Wallet Support at [email protected] or using the Get Support via Email button in Settings.

I believe that my card details have been stolen

It is recommended that you freeze your card and then contact Nova Wallet support:

  1. Open the Nova Wallet application.

  2. Select Manage Debit Card from the Assets screen.

  3. Select the 3 horizontal dots.

  4. Select Freeze card.

  5. Contact Nova Wallet Support at [email protected] or using the Get Support via Email button in Settings.

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