Troubleshooting
Last updated
Last updated
Please let us know by contacting us via email at support@novawallet.io and sending the following information:
Issue description β what happened?
Parity Signer information: device platform (iOS/Android), app version and the issue on Parity Signer Device (if any)
Nova Wallet information: device platform (iOS/Android), app version and the issue on Nova Wallet Device (if any)
You need to add any new networks that you would like to sign operations into the Polkadot Vault. For that, please use the Metadata portal link, scan "Chain spec" QR and then "Metadata" QR to add a new network to Parity Signer
You need to maintain updates for networks' metadata on your Parity Signer. Usually, every network does the runtime upgrade every 2-4 weeks, therefore before signing any new operation check that you have the latest version of metadata on your Parity Signer.
Cross-chain transfers β you need to have metadata for both networks (e.g. you would like to transfer DOT from Polkadot to Acala, in this case, you need to have both Polkadot and Acala networks in Parity Signer with up-to-date metadata)