Troubleshooting

Error: Please Add The Network You Want To Transact In

You will receive this error when you have not added the chain specs for the network on which you are trying to transact. Follow these instructions on how to add chain specs and metadata.

Error: Please Download Network Metadata

You will receive this error when you have not added/updated the metadata for a network to which you have previously added the chain spec. This issue is usually caused due to a recent runtime upgrade on the chain you are trying to transact on.

Follow these instructions on how to update a chain's metadata.

Error: Transaction author public key not found.

This error occurs when your Polkadot Vault doesn’t have a public key associated with the network you’re operating with.

To solve this:

1. Open the Key Set you’re operating with on the Polkadot Vault Device.

2. Tap to + at the top right corner of the screen.

3. Select the network you’re operating with.

4. Enter the derivation path or make it empty if you don’t use derivation.

5. Tap Done.

6. Confirm that you’ve written down the derivation path and continue.

Still have any issues with Polkadot Vault?

Please let us know by contacting us via email at [e-mail] and sending the following information:

1. Issue description — what happened?

2. Polkadot Vault information: device platform (iOS/Android), app version and the issue on Polkadot Vault Device (if any)

3. Nova Wallet information: device platform (iOS/Android), app version and the issue on Nova Wallet Device (if any)

Never share your mnemonic passphrase (12 words) and/or other representation of your private keys! Admins/team members will never request it from you. Store your mnemonic passphrase/keys and any backups securely and privately.