> For the complete documentation index, see [llms.txt](https://docs.novawallet.io/nova-wallet-wiki/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.novawallet.io/nova-wallet-wiki/wallet-management/hardware-wallets/polkadot-vault-legacy/troubleshooting.md).

# Troubleshooting

<details>

<summary>Error: Please Add The Network You Want To Transact In </summary>

<img src="/files/g5gT2cZhn0PnBF88XaPv" alt="" data-size="original">

You will receive this error when you have not added the chain specs for the network on which you are trying to transact. Follow [these instructions](/nova-wallet-wiki/wallet-management/hardware-wallets/polkadot-vault-legacy/update-chain-metadata-in-polkadot-vault.md) on how to add chain specs and metadata.

</details>

<details>

<summary>Error: Please Download Network Metadata</summary>

![](/files/bsnIVJLddlK8Aao4DvVG)

You will receive this error when you have not added/updated the metadata for a network to which you have previously added the chain spec. This issue is usually caused due to a recent runtime upgrade on the chain you are trying to transact on.

Follow[ these instructions](/nova-wallet-wiki/wallet-management/hardware-wallets/polkadot-vault-legacy/update-chain-metadata-in-polkadot-vault.md) on how to update a chain's metadata.

</details>

<details>

<summary>Error: Transaction author public key not found.</summary>

<img src="/files/kK2YIYkT5qzMDDHGfHBp" alt="" data-size="original">

This error occurs when your Polkadot Vault doesn’t have a public key associated with the network you’re operating with.

To solve this:

1. `Open` the **Key Set** you’re operating with on the <mark style="background-color:purple;">Polkadot Vault Device</mark>.
2. `Tap` to **+** at the top right corner of the screen.
3. `Select` the **net**work you’re operating with.
4. Enter the **derivation path** or make it empty if you don’t use derivation.
5. `Tap` **Done**.
6. `Confirm` that you’ve written down the derivation path and **continue.**

</details>

## Still have any issues with Polkadot Vault?

Please let us know by contacting us via email at <support@novawallet.io> and sending the following information:

1. Issue description — what happened?
2. Polkadot Vault information: device platform (iOS/Android), app version and the issue on <mark style="background-color:purple;">Polkadot Vault Device</mark> (if any)
3. Nova Wallet information: device platform (iOS/Android), app version and the issue on <mark style="background-color:blue;">Nova Wallet Device</mark> (if any)

{% hint style="danger" %}

#### Never share your mnemonic passphrase (12 words) and/or other representation of your private keys! Admins/team members will never request it from you. Store your mnemonic passphrase/keys and any backups securely and privately.

{% endhint %}


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